Returns & Refunds
Damaged, defective, or misprinted? We’ll make it right.
If your order arrives damaged, defective, or misprinted, tell us within 30 days of delivery and we’ll send a free reprint or give you a full refund — your choice. You don’t need to send the item back.
How to make a claim
Email hello@verseywear.com with:
- your order number;
- a clear photo of the item showing the problem, plus a photo of the care/size label;
- a short description of what’s wrong.
No return shipping is needed for faulty items.
Wrong size or change of mind
Every piece is printed just for you, so we don’t accept returns or exchanges for wrong size or change of mind. Please check the size guide on each product page before you order — and if you’re unsure, email us first and we’ll help.
Refunds
Approved refunds go back to your original payment method (card payments are refunded through Stripe). Refunds usually take 5–10 business days to appear, depending on your bank.
Lost or late orders
Each item is printed to order in 2–5 business days, then ships by US standard shipping in 2–5 business days, so most orders arrive in 4–10 business days across most of the US. Alaska, Hawaii, Puerto Rico and other US territories take longer. If your tracking hasn’t moved in 7 days, email us and we’ll look into it.